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Homeowner Questions and Answers Greener Homes Portal

This is copied from the NRCan Greener Homes website

Technical assistance for the Canada Greener Homes Grant

Having issues with your application? Try these solutions!

Let us help you troubleshoot your issues with the Canada Greener Homes Grant portal.

I need help applying

  1. How do I apply?
  2. What is the difference between having an account in the online portal and having an application live
    in the Greener Homes system?
  3. How do I know if I have an application? What is an application number?
  4. Do you have helpful hints (i.e., user names and passwords, when applying, browsers)?
  5. What are the GC Key and sign-in partner? Why do I have to use one of these when I apply?

I have trouble logging in

  1. What do I do if I forgot my Sign-In Partner username or password?
  2. What do I do if I forgot my GCKey password?
  3. What do I do if I forgot my GCKey username? How do I create a new GCKey?
  4. What do I do if I have a new bankcard from my Sign-In Partner?
  5. What do I do if I get this message: Single Sign-On Error We can’t log you in because of an issue with single sign-on. Contact your Salesforce admin for help?
  6. What do I do if I get this message: Always use the same log-in option and credentials to access the Greener Homes Program. If you use different credentials, you will be treated as a different user?
  7. What do I do if I get this message: Please provide a unique identifier?
  8. What do I do if I get this message: Your GCKey has been revoked?

I want to edit my profile or application

  1. How do I make changes to my personal and account information?
  2. How do I change my Service Organization?
  3. I have multiple applications. How do I delete the extra applications?
  4. I want to cancel my application. What do I do?
  5. What do I do if I do not see a link to select or selecting the link does not work?
  6. How do I upload documents?
  7. I accidentally clicked “Already Evaluated” and I have not had my pre-retrofit evaluation by my energy advisor yet. How do I make the change?
  8. I have had my pre-retrofit evaluation by my energy advisor and want to ensure it is updated. How do I change that?
  9. How do I modify my tax roll number?
 
  • How do I apply?

    To apply, please click here to access the registration page.  You will know you have successfully created an application when you have received your application number (e.g., AP123456).

    Homeowners in Quebec and Nova Scotia must apply for the Canada Greener Homes Grant initiative through the provincial programs. This is why you did not see Quebec and Nova Scotia on the drop down menu of provinces and territories in the online portal.

  • What is the difference between having an account in the online portal and having an application live in the Greener Homes system?

    The difference is that having an account means you only created an account and are registered.

    Having an application means you have applied and have an application number (e.g., AP123456).

    • Step one is to create an account.
    • Step two is to create an application and you receive your application number (e.g., AP123456).
  • How do I know if I have an application? What is an application number?

    You will know if you have successfully submitted an application to the program when you receive an automatic email notification confirming your application number (e.g., AP123456). Once your application is reviewed and approved, your service organization will contact you with information on next steps.

    If you do not have an application number, you have two options:

    Option 1: You can complete your online application. Please click on this link to our online portal and login with your Sign-In Partner or GCKey. Once logged in, click on “New application” and follow the prompts to submit your application.

    Ensure you upload your proof of primary residence document. This is a valid, government-issued identification with your name and address, such as a driver’s license.  The address on your identification must match the address in your application. You will not be able to complete your application unless you upload a proof of primary residence document.

    Helpful hint: When you receive an email to verify the email address associated with your account for the Greener Homes Program, please click on the link. If clicking on the link does not work, please copy the link and paste it in a new Google Chrome window.

    Option 2: If you are still experiencing difficulties and cannot continue online using our tips found on this page, you can request an offline homeowner kit by calling the call centre at 1-833-674-8282.  The kit and application form will be mailed to your address and should arrive in a couple of weeks. Please note, this process will require you to mail documents to NRCan and this will be a longer process.

  • Do you have helpful hints (i.e., user names and passwords, when applying, browsers)?

    User names and Passwords: Please manage your user names and passwords to avoid problems in the future. Create a document or folder for your Greener Home information as you will need to be able to access this information multiple times. As well, please remember you will need to keep copies of your documents until March 31, 2028. Here are our suggestions:

    • If you use GCKey: Take note of your username and password. If you forget either of these, you will need to have them re-set. Please remember to use GCKey password recovery questions that you will remember.
    • If you use a Sign-In Partner: If you bank with several banks, please take note of the name of the bank you used as your Sign-In partner.
    • Keep a copy of this in a safe place in case you forget.
    • The GCKey used for the Canada Greener Homes Grant online system is different from the GCKey used by the Canada Revenue Agency. Please make sure you are using the right GCKey for the grant program.

    When applying: When you apply to this program, you will receive an email with the subject “Verify Your Email Address for the Canada Greener Homes Grant”. Please open this email and click on the link provided to verify your email address. If the system takes you back to the Greener Homes Program login page, please ensure you select your GCKey username or Sign-In Partner and enter your credentials to log in.

    Browsers: You may not be able to register or access your account with older versions of Internet Explorer. Please try an alternative browser such as Google Chrome. If Internet Explorer is your default browser, please ensure you are using the latest version.

  • What are the GC Key and sign-in partner? Why do I have to use one of these when I apply?

    When you apply, you must log in with your GCKey or Sign-In Partner.  Both of these tools allow the Government to safeguard the information you provide in your account once it is created.

    GCKey:This service is provided by the Government of Canada to allow you to securely conduct online business with various governmental programs and services. The GCKey service issues you your GCKey. A GCKey is a unique credential that protects your communications with online Government programs and services. Using your GCKey, you can access the online programs and services listed on our Enabled Services page.

    More information is available here:

    Sign-in partner: You can sign in with your online Canadian banking information if you have an existing account with one of our Sign-In Partners. If you are selecting a Sign-In Partner, please continue to use the same one that you originally selected when your email was verified by our system.

    The Government will protect all personal information that is shared about homeowners and their home under the federal Privacy Act. The safety and security of Canadian’s personal information, including banking information, is of the utmost importance and we have worked hard to ensure that our online portal meets the federal government’s high cybersecurity standards.

  • How do I upload documents?

    Follow these 4 steps:

    Step 1: You may log in by clicking on the link to our online portal and selecting your Sign-In Partner or GCKey.

    Step 2: After logging with Sign-in partner or GCKey, click on MY APPLICATIONS.

    Step 3: Then click on the AP number in progress
    If you do not see an AP number in progress, try logging into the portal through a different web browser, such as Google Chrome.

    Step 4: Then click on Upload files

 

  • What do I do if I forgot my Sign-In Partner username or password?

    Please visit your Sign-In Partner’s website to follow their password and username recovery procedures.

    NOTE: When using a Sign-In Partner to access the portal, please ensure you always use the same username or card number your bank accepts as your login credential. 

  • What do I do if I forgot my GCKey password?

    You can create a new password to access the portal. Please visit the sign-in page for GCKey and click “Forgot your password?” You will be able to create a new password after you answer the password recovery questions you previously set up when registering for a GCKey. This is why it is important to use GCKey password recovery questions that you will remember.

    NOTE: Once your password is recovered, please continue to use the same GCKey username to access the portal.

    This GCKey username must be the one you originally selected to verify your email with our system.

  • What do I do if I forgot my GCKey username? How do I create a new GCKey?

    To regain access to the portal you will have to create a new GCKey.

    Note: At Step 3 of the my GCKey process below, you will need to provide a different email address from the one that was previously registered with our system. Please determine now which different email address you will use.

    Step 1: To register for a GCKey, access the portal by clicking on this link: online portal

    • Select Option 2: GCKey.
    • Click ‘Sign Up’

    Step 2: Choose a new username and password. You will be asked to create new security questions. Keep a copy of this in a safe place in case you forget.

    Step 3: After you create your new GCKey, you need to sign-in to the portal with your new GCKey username. Click on this link: online portal. Select Option 2: GCKey and enter your new GCKey credentials.

    Step 4: Once logged in, you will be asked to enter your personal information and verify a new e-mail address.

    NOTE: Please ensure you enter a different e-mail address from the one that was previously registered with our system.

    Step 5: After you have entered all the required information and double-checked that your email is correct, click “Register” and a validation email will be sent to you. Please check your Inbox and click on the link in the message that was sent to you to verify your email address.

    NOTE: If Internet Explorer is your default browser, when opening the link to the portal, please copy the link and paste it into the address bar of Google Chrome browser. The system functions better with the Google Chrome browser.

    Step 6: After you click on the link, a browser window will open.

    Click “Continue” and close the browser once a new page reloads.

    Step 7: You must email the information in the table below to our Greener Homes mailbox at canadagreenerhomesgrant-subventionmaisonsvertes@nrcan-rncan.gc.ca and one of our Program Officers will link your existing application to your new GCKey username. We ask for your patience.

      OLD NEW
    AP# (e.g., AP123456) Name E-mail address Name E-mail address
    AP        
  • What do I do if I have a new bankcard from my Sign-In Partner?

    Step 1: We ask you to please stop signing into Greener Homes using your Sign-In Partner. In this situation, you will need to switch to GCKey and to create a new GCKey.

    Step 2: Please go to What do I do if I forgot my GCKey username? How do I create a new GCKey? and follow all of the steps.

  • What do I do if I get this message: Single Sign-On Error We can’t log you in because of an issue with single sign-on. Contact your Salesforce admin for help?

    To resolve this, please create a new GCKey.

    See this question What do I do if I forgot my GCKey username? How do I create a new GCKey? and follow all of the steps.

  • What do I do if I get this message: Always use the same log-in option and credentials to access the Greener Homes Program. If you use different credentials, you will be treated as a different user?

    You may be trying to use a new GCKey account or Sign-in partner (bank login) other than the one you used when you first registered to our online portal.

    See this question What do I do if I forgot my GCKey username? How do I create a new GCKey? and follow all of the steps.

  • What do I do if I get this message: Please provide a unique identifier?

    You need to create a new GCKey for the online portal for homeowners.

    See this question What do I do if I forgot my GCKey username? How do I create a new GCKey? and follow all of the steps.

  • What do I do if I get this message: Your GCKey has been revoked?

    Unfortunately, you have tried to login via GCKey with an invalid password too many times. The account has been revoked for security reasons.

    You need to create a new GCKey for the online portal for homeowners. See this question What do I do if I forgot my GCKey username? How do I create a new GCKey? and follow all of the steps.

 

  • How do I make changes to my personal and account information?

    Log in by clicking on this link: online portal. Please select your Sign-In Partner or GCKey.

    To change your property tax roll number, address, and property type:

    1. On the top right corner, click “Your Name” and then “My Account” from the drop-down menu.

    To change your name, email or phone number:

    In the top right corner, click on “My Profile” to change your name, email or phone number.

  • How do I change my Service Organization?

    You must notify us of this change via an email request. Please use the following title for your email: “change my Service Organization“

    Step 1: You can find a list of service organizations in your area by visiting the Find service organizations for existing homes page and entering the first three digits of your postal code in the “filter items” box provided.

    Step 2: Once you have a new service organization, please email Greener Homes Mailbox at canadagreenerhomesgrant-subventionmaisonsvertes@nrcan-rncan.gc.ca with the name of the new service organization and your request will be actioned.

  • I have multiple applications. How do I delete the extra applications?

    Homeowners can only apply for their primary residence.  Once your applications are reviewed, duplicates will be removed from our system and you will receive a notification email with information on next steps.

  • I want to cancel my application. What do I do?

    Please email Greener Homes Mailbox with your application number and let us know. Please use the following title for your email:  “cancel my application“.  Our email address is:
    canadagreenerhomesgrant-subventionmaisonsvertes@nrcan-rncan.gc.ca

  • What do I do if I do not see a link to select or selecting the link does not work?

    Your email provider or browser anti-virus may be blocking you from viewing links in emails.

    If you have a pop-up blocker on your web browser, please disable this before you select the link.

  • I accidentally clicked “Already Evaluated” and I have not had my pre-retrofit evaluation by my energy advisor yet. How do I make the change?

    This relates to whether or not you have already completed your pre-retrofit evaluation by your energy advisor.

    Some homeowners accidentally clicked “Already Evaluated” when they applied.

    1. Log in to the Greener Homes Portal and select your Sign-in partner or GCKey. Once you are logged in, on the top right corner, click on “Your Name”.
    2. From the drop-down menu, click on My Account.
    3. Then, on the top right corner, click on Edit.
    4. Please uncheck the “Already Evaluated” box so that it indicates you have NOT had your pre-retrofit evaluation.
  • I have had my pre-retrofit evaluation by my energy advisor and want to ensure it is updated. How do I change that?

    This relates to whether or not you have already completed your pre-retrofit evaluation by your energy advisor.

    Some homeowners completed their pre-retrofit evaluation between submitting their application and getting approved and want to update their application.

    1. Log in to the Greener Homes Portal and select your Sign-in partner or GCKey. Once you are logged in, on the top right corner, click on “Your Name”.
    2. From the drop-down menu, click on My Account.
    3. Then, on the top right corner, click on Edit.
    4. Check the “Already Evaluated” box to indicate you have had your pre-retrofit evaluation.
    5. Please upload your (1) Renovation Upgrade Report and (2) EnerGuide label. See How do I upload documents? for uploading documents.
  • How do I modify my tax roll number?

    We understand some homeowners have an issue when they apply with the tax roll number and may get a message that says, “Error. There is already an existing account…” Tax roll numbers usually range between 16 and 20 numbers. One issue may be that the number format is not valid and so we ask you to try again.

    To change your property tax roll number:

    1. Log in by clicking on this link: online portal.
    2. Select your Sign-In Partner or GCKey.
    3. In the top right corner, click “Your Name” and then “My Account” from the drop-down menu.
    4. Then, on the top right corner, click on “Edit”.
    5. Enter your property tax roll number in the appropriate field.

Still can’t find what you’re looking for?

1-833-674-8282
TTY: 1 800-465-7735
Monday to Friday: 8:00 am to 8:00 pm (Eastern time)
Email us about the Canada Greener Homes Grant

We strive to create and maintain a service experience where everyone is treated with dignity, decency and respect. If there is an opportunity for us to improve in any of these areas, call us.

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